FAQs
Lost & Found: I left something at VERS. How do I get it back?
1
Email us at info@versnyc.com with as many details as you can. For things like a jacket, bag or sunglasses, tell us the color and brand. For a card, note that we typically pre-authorize your card and hand it right back to you. If you still believe you left your card, tell us the name on it and the last 4 digits. We'll check with the team and get back to you.
We hold lost items for one week. After that, we donate or dispose of clothing and shred cards, so please reach out soon
For parties 6 or more, for a gathering or for a special event booking, please email info@versnyc.com with your requested date, time window, and the type of event. We’d be happy to accommodate. Otherwise, just walk-in!
2
Do I need a reservation?
I think I was charged incorrectly, or I forgot to close my tab. What do I do?
3
Email info@versnyc.com with the date you visited and the last 4 digits of your card. We'll look into it and make it right. If you started a tab with us, it will be automatically closed out with 20% gratuity added by the end of the evening.
What IDs Do you accept?
4
Please bring a physical ID we can scan. We can't accept digital IDs or photos of IDs.
How old do I have to be to visit VERS?
5
VERS is 21+ at all times.
What is this extra $25 charge on my card?
6
When you open a tab, we place a $25 pre-authorization on your card. Once we take a pre-auth, we hand your card back to you. $25 is not an extra charge. Your final bill replaces it when you close out and the pre-auth automatically reconciles. For some banks, the pre-auth takes 2-3 business days to close out on its own.
Is VERS wheelchair accessible?
7
Yes, we're accessible throughout, and we have a full ADA bathroom.